Steve,
From the JBOD2000 support page select "Contact Support" under the Support left nav.
In the Contact Support box you'll need to Select your region and Select your product (Server Products). In the question box you can put anything in, but need to enter something.
In the Guest: Server Products box, select "No, show me the contact information".
In the Guest: Contact Information box, select Storage Server.
In the Guest: Storage Server, box, select Email Technical Support.
That should take to to the Intel® Storage Server Support email form.
That works for me.
Or you can go straight to the Intel® Storage Server Support email form.
John