Doc silver;
Thanks, however I learned that the firewall may have been blocking me. Since then I've asked that they allow the RMM IP through. In one case they have.
I logged on to the device using putty and got the SMASH CLP prompt. I am going through the Intel_rmm_userguide_r1_4.pdf for what to do and it's not very helpful. I've typed sow help and it basically tells me to read the document I cited.
I tried the commands from an ssh putty session, you suggested and I get "No such file or directory".
Where do I run these commands?