HI -

Thanks for following up - Im still waiting on some info from Asus -

I am going to try one CPU at a time and a single Ram module to isolate - I just have not done it yet since I need several hours of downtime to try it -

Thank You

Hello Manolis,
 
            I hope you are doing well!  Wanted to follow up and see if there is anything else I can help you with.
 
I hope this information helps
 
If there is anything else we can help please feel free to ask.

Best regards,
              
Henry A.

Hello ZAID,
 
I hope your are doing well!
Wanted to follow up and verify if you had the opportunity to contact Server Support Team to open a case for further help.
 
If there is anything else I can be of help.
 
Best regards,
              
Henry A.

Hello David

Is there a way to fix the problem?

Hi Powermania,

I'm sorry for the delayed answer on this, I made some research and I think to answer to your question we need to take step back.

This Intel® Xeon® Gold 5118 processor, works at a base frequency of 2.3GHz and Max. Turbo Frequency of 3.2 GHz. The automatic process of increasing processor frequency depends on its work load and cannot be set at any given specific and fix operation frequency. Meaning there is no accurate way to perform the calculation as it will go up and down automatically.
Most likely with a given configuration, all the devices will decrease the general operational frequency at the lower device frequency. (Memory, processor, motherboard, etc.). 

Also for further reference you may also check the documentation on the system you are using:

Dell support:
http://www.dell.com/support/home/us/en/04/product-support/product/poweredge-r640/research
 
Dell PowerEdge R640 Technical Specifications
http://topics-cdn.dell.com/pdf/poweredge-r640_reference%20guide2_en-us.pdf 

note: Intel does not endorse the usage of third party sites or documentation.

I hope this answer your question, if there is anything else I can do for you or if we're ok to set this trend as closed please let me know so we can proceed accordingly, I'll stay tuned to your comments.

Regards.

Kenneth R.
Intel Customer Support

Hello Henry and thank you for your answers!

I am sorry I didn't respond earlier but in the meanwhile I emailed Supermicro support about the same thing. Unfortunately I haven't been able to get an answer on whether it can be cleared or not. They are currently trying to find out.

I followed the instructions in page 40 to 46, but I still cannot clear the tpm. I still get the same error as in my previous post. What am I doing wrong? According to the documentation I should be able to clear it. Any ideas?

Hi there,

I am trying to ascertain if the Intel Server Board S2600CP fitted with 2 Xeon E5-2603 processors is affected by the Intel Management Engine vvulnerability - SA-00086?

Also the same question for the S1200KP board fitted with an E3-1225 V2 CPU.

The article Intel® Product Security Center  suggests that they aren't affected but other information on the net implies that the product list on that page is incomplete.

Can anyone advise?

Many Thanks

Richard

Hi,

are you still working on the problem or is it not solvable?

Tsoj.

I have recently purchased three S1200SPOR servers, and they all three are having the same issue: at random intervals, the fans will spin up to max for just a second or two before settling back down. These intervals can be anywhere from a few minutes to an hour, and they do not correlate with server load.

I have upgraded the firmware to S1200SP.86B.03.01.0026.092720170729, check for thermal trips, and examined the SEL, but they didn't help. However, in watching the IPMI sensors, I did notice one correlation: the times when the fans spin up seem to correspond to the sensors being unable to read "P1 Therm Margin". My conclusion was that the system is occasionally unable to read the power supply temperature, so it spins up the fans "just in case", but on the next reading it reads the temperature correctly and so returns the fans to normal.

I checked the sensor wire and it is secure. (Fiddling with it doesn't trigger the fan response either.) I might conclude a hardware fault, but this is happening on all three systems, each of which were purchased at different times over the last few months.

I also found this thread: R1304SPOSHBNR 1U chassis fans randomly spin up to maximum for a few seconds and then go back to normal. but the information isn't any help since the SEL doesn't report any errors, the problem is intermittent, I don't have a RAID controller in them, and the standard checks didn't reveal anything promising.

If anyone has any ideas on where to go next, I would appreciate the input.

Thanks!

System info dump (all three set up the same):

OS: CentOS 7

# dmidecode

Getting SMBIOS data from sysfs.

SMBIOS 2.7 present.

64 structures occupying 3770 bytes.

Table at 0x80630000.

Handle 0x0006, DMI type 0, 24 bytes

BIOS Information

        Vendor: Intel Corporation

        Version: S1200SP.86B.03.01.0026.092720170729

        Release Date: 09/27/2017

        Address: 0xF0000

        Runtime Size: 64 kB

        ROM Size: 16384 kB

        Characteristics:

                PCI is supported

                PNP is supported

                BIOS is upgradeable

                BIOS shadowing is allowed

                Boot from CD is supported

                Selectable boot is supported

                EDD is supported

                5.25"/1.2 MB floppy services are supported (int 13h)

                3.5"/720 kB floppy services are supported (int 13h)

                3.5"/2.88 MB floppy services are supported (int 13h)

                Print screen service is supported (int 5h)

                8042 keyboard services are supported (int 9h)

                Serial services are supported (int 14h)

                Printer services are supported (int 17h)

                CGA/mono video services are supported (int 10h)

                ACPI is supported

                USB legacy is supported

                LS-120 boot is supported

                ATAPI Zip drive boot is supported

                BIOS boot specification is supported

                Function key-initiated network boot is supported

                Targeted content distribution is supported

                UEFI is supported

        BIOS Revision: 0.0

        Firmware Revision: 0.0

Handle 0x0007, DMI type 1, 27 bytes

System Information

        Manufacturer: Intel Corporation

        Product Name: S1200SP

        Version: R1304SPOSHBNR

        Serial Number: QSCD74200212

        UUID: 71C4BAF6-8AB0-E711-AB21-A4BF0128AAE2

        Wake-up Type: Power Switch

        SKU Number: SKU Number

        Family: Family

Handle 0x0008, DMI type 2, 17 bytes

Base Board Information

        Manufacturer: Intel Corporation

        Product Name: S1200SP

        Version: H57534-260

        Serial Number: QSSA74100091

        Asset Tag: Base Board Asset Tag

        Features:

                Board is a hosting board

                Board is replaceable

        Location In Chassis: Part Component

        Chassis Handle: 0x0000

        Type: Motherboard

        Contained Object Handles: 0

Handle 0x001D, DMI type 4, 48 bytes

Processor Information

        Socket Designation: CPU 1

        Type: Central Processor

        Family: Xeon

        Manufacturer: Intel(R) Corporation

        ID: E9 06 09 00 FF FB EB BF

        Signature: Type 0, Family 6, Model 158, Stepping 9

        Flags:

                FPU (Floating-point unit on-chip)

                VME (Virtual mode extension)

                DE (Debugging extension)

                PSE (Page size extension)

                TSC (Time stamp counter)

                MSR (Model specific registers)

                PAE (Physical address extension)

                MCE (Machine check exception)

                CX8 (CMPXCHG8 instruction supported)

                APIC (On-chip APIC hardware supported)

                SEP (Fast system call)

                MTRR (Memory type range registers)

                PGE (Page global enable)

                MCA (Machine check architecture)

                CMOV (Conditional move instruction supported)

                PAT (Page attribute table)

                PSE-36 (36-bit page size extension)

                CLFSH (CLFLUSH instruction supported)

                DS (Debug store)

                ACPI (ACPI supported)

                MMX (MMX technology supported)

                FXSR (FXSAVE and FXSTOR instructions supported)

                SSE (Streaming SIMD extensions)

                SSE2 (Streaming SIMD extensions 2)

                SS (Self-snoop)

                HTT (Multi-threading)

                TM (Thermal monitor supported)

                PBE (Pending break enabled)

        Version: Intel(R) Xeon(R) CPU E3-1220 v6 @ 3.00GHz

        Voltage: 0.9 V

        External Clock: 100 MHz

        Max Speed: 4200 MHz

        Current Speed: 3000 MHz

        Status: Populated, Enabled

        Upgrade: Other

        L1 Cache Handle: 0x001A

        L2 Cache Handle: 0x001B

        L3 Cache Handle: 0x001C

        Serial Number: To Be Filled By O.E.M.

        Asset Tag: To Be Filled By O.E.M.

        Part Number: To Be Filled By O.E.M.

        Core Count: 4

        Core Enabled: 4

        Thread Count: 4

        Characteristics:

                64-bit capable

                Multi-Core

                Execute Protection

                Enhanced Virtualization

                Power/Performance Control

Handle 0x000E, DMI type 17, 40 bytes

Memory Device

        Array Handle: 0x001E

        Error Information Handle: Not Provided

        Total Width: Unknown

        Data Width: Unknown

        Size: No Module Installed

        Form Factor: Unknown

        Set: None

        Locator: DIMM_A1

        Bank Locator: NODE 0 CHANNEL 0 DIMM 1

        Type: Unknown

        Type Detail: None

        Speed: Unknown

        Manufacturer: Empty/NO DIMM

        Serial Number: Not Specified

        Asset Tag: Not Specified

        Part Number: Not Specified

        Rank: Unknown

        Configured Clock Speed: Unknown

        Minimum Voltage: Unknown

        Maximum Voltage: Unknown

        Configured Voltage: Unknown

Handle 0x0010, DMI type 17, 40 bytes

Memory Device

        Array Handle: 0x001E

        Error Information Handle: Not Provided

        Total Width: 72 bits

        Data Width: 64 bits

        Size: 8192 MB

        Form Factor: DIMM

        Set: None

        Locator: DIMM_A2

        Bank Locator: NODE 0 CHANNEL 0 DIMM 2

        Type: DDR4

        Type Detail: Synchronous

        Speed: 2133 MHz

        Manufacturer: Kingston

        Serial Number: BA3287C7

        Asset Tag: DIMM_A2_AssetTag

        Part Number: 9965669-023.A00G

        Rank: 2

        Configured Clock Speed: 2133 MHz

        Minimum Voltage: Unknown

        Maximum Voltage: Unknown

        Configured Voltage: 1.2 V

Handle 0x001F, DMI type 17, 40 bytes

Memory Device

        Array Handle: 0x001E

        Error Information Handle: Not Provided

        Total Width: Unknown

        Data Width: Unknown

        Size: No Module Installed

        Form Factor: Unknown

        Set: None

        Locator: DIMM_B1

        Bank Locator: NODE 0 CHANNEL 1 DIMM 1

        Type: Unknown

        Type Detail: None

        Speed: Unknown

        Manufacturer: Empty/NO DIMM

        Serial Number: Not Specified

        Asset Tag: Not Specified

        Part Number: Not Specified

        Rank: Unknown

        Configured Clock Speed: Unknown

        Minimum Voltage: Unknown

        Maximum Voltage: Unknown

        Configured Voltage: Unknown

Handle 0x0020, DMI type 17, 40 bytes

Memory Device

        Array Handle: 0x001E

        Error Information Handle: Not Provided

        Total Width: Unknown

        Data Width: Unknown

        Size: No Module Installed

        Form Factor: Unknown

        Set: None

        Locator: DIMM_B2

        Bank Locator: NODE 0 CHANNEL 1 DIMM 2

        Type: Unknown

        Type Detail: None

        Speed: Unknown

        Manufacturer: Empty/NO DIMM

        Serial Number: Not Specified

        Asset Tag: Not Specified

        Part Number: Not Specified

        Rank: Unknown

        Configured Clock Speed: Unknown

        Minimum Voltage: Unknown

        Maximum Voltage: Unknown

        Configured Voltage: Unknown

# sensors

acpitz-virtual-0

Adapter: Virtual device

temp1:        +27.8°C  (crit = +119.0°C)

temp2:        +29.8°C  (crit = +119.0°C)

coretemp-isa-0000

Adapter: ISA adapter

Physical id 0:  +44.0°C  (high = +80.0°C, crit = +100.0°C)

Core 0:         +39.0°C  (high = +80.0°C, crit = +100.0°C)

Core 1:         +40.0°C  (high = +80.0°C, crit = +100.0°C)

Core 2:         +42.0°C  (high = +80.0°C, crit = +100.0°C)

Core 3:         +44.0°C  (high = +80.0°C, crit = +100.0°C)

power_meter-acpi-0

Adapter: ACPI interface

power1:       36.00 W  (interval = 4294967.29 s)

# ipmitool sdr elist full

System Airflow   | 11h | ok  | 23.1 | 8 CFM

BB P1 VR Temp    | 20h | ok  |  7.1 | -74 degrees C

P1 VR Ctrl Temp  | BAh | ok  |  7.1 | 31 degrees C

Front Panel Temp | 21h | ok  | 12.1 | 23 degrees C

SSB Temp         | 22h | ok  |  7.1 | 32 degrees C

BB Inlet Temp    | 23h | ok  |  7.1 | 22 degrees C

BB BMC Temp      | 24h | ok  |  7.1 | 30 degrees C

BB Mem VR temp   | 25h | ok  |  7.1 | -75 degrees C

HSBP 1 Temp      | 29h | ok  | 15.1 | 24 degrees C

Exit Air Temp    | 2Eh | ok  |  7.1 | 28 degrees C

System Fan 1     | 34h | ok  | 29.1 | 5978 RPM

System Fan 2     | 31h | ok  | 29.2 | 5978 RPM

System Fan 3     | 32h | ok  | 29.3 | 5978 RPM

PS1 Input Power  | 54h | ok  | 10.3 | 35 Watts

PS1 Temperature  | 5Ch | ok  | 10.1 | 41 degrees C

P1 Therm Margin  | 74h | ok  |  3.1 | -55 degrees C <----- this will say "No Reading" rather than "-55 degrees C" when the fans spin up, then back to "-55 degrees C" when the fans spin back down

P1 Therm Ctrl %  | 78h | ok  |  3.1 | 0 percent

P1 DTS Therm Mgn | 83h | ok  |  3.1 | -34 degrees C

DIMM Thrm Mrgn 1 | B0h | ok  |  8.1 | -60 degrees C

Agg Therm Mgn 1  | C8h | ok  |  7.1 | -12 degrees C

BB +12.0V        | D0h | ok  |  7.1 | 12.10 Volts

BB +3.3V Vbat    | DEh | ok  |  7.1 | 3.08 Volts

MTT CPU1         | 34h | ok  |  3.1 | 0 percent

(I have had fan spin-ups since the last system boot show here)

#ipmitool sel elist

   1 | 12/12/2017 | 16:15:21 | Event Logging Disabled System Event Log | Log area reset/cleared | Asserted

   2 | 12/12/2017 | 19:49:35 | Power Unit Pwr Unit Status | Power off/down | Asserted

   3 | 12/13/2017 | 15:36:02 | Processor P1 Status | Presence detected | Asserted

   4 | 12/13/2017 | 15:36:09 | Drive Slot / Bay HDD 0 Status | Drive Present | Asserted

   5 | 12/13/2017 | 15:36:09 | Drive Slot / Bay HDD 1 Status | Drive Present | Asserted

   6 | 12/13/2017 | 15:36:29 | System Event BIOS Evt Sensor | OEM System boot event | Asserted

   7 | 12/13/2017 | 15:54:26 | Power Supply PS1 Status | Presence detected | Deasserted

   8 | 12/13/2017 | 15:54:31 | Physical Security #0x04 | General Chassis intrusion | Asserted

   9 | 12/13/2017 | 15:54:35 | Fan #0x30 | Lower Non-critical going low  | Asserted

   a | 12/13/2017 | 15:54:35 | Fan #0x30 | Lower Critical going low  | Asserted

   b | 12/13/2017 | 15:54:35 | Fan #0x33 | Lower Non-critical going low  | Asserted

   c | 12/13/2017 | 15:54:35 | Fan #0x33 | Lower Critical going low  | Asserted

   d | 12/13/2017 | 15:54:36 | Physical Security #0x04 | General Chassis intrusion | Deasserted

   e | 12/13/2017 | 15:54:36 | Fan #0x30 | Lower Non-critical going low  | Deasserted

   f | 12/13/2017 | 15:54:36 | Fan #0x30 | Lower Critical going low  | Deasserted

  10 | 12/13/2017 | 15:54:36 | Fan #0x33 | Lower Non-critical going low  | Deasserted

  11 | 12/13/2017 | 15:54:36 | Fan #0x33 | Lower Critical going low  | Deasserted

  12 | 12/13/2017 | 21:53:14 | Power Unit Pwr Unit Status | Power off/down | Asserted

  13 | 12/14/2017 | 15:15:22 | Processor P1 Status | Presence detected | Asserted

  14 | 12/14/2017 | 15:15:28 | Drive Slot / Bay HDD 0 Status | Drive Present | Asserted

  15 | 12/14/2017 | 15:15:28 | Drive Slot / Bay HDD 1 Status | Drive Present | Asserted

  16 | 12/14/2017 | 15:15:47 | System Event BIOS Evt Sensor | OEM System boot event | Asserted

  17 | 12/14/2017 | 15:36:49 | Power Unit Pwr Unit Status | Power off/down | Asserted

  18 | 12/14/2017 | 15:36:52 | Power Unit Pwr Unit Status | Power off/down | Deasserted

  19 | 12/14/2017 | 15:37:17 | System Event BIOS Evt Sensor | OEM System boot event | Asserted

I have a new

Intel® Server Board S2600WFT

and a new RSP3DD080f which is compatible with the board but it will not detect the card

i have upgraded the server to the latest Bios and the card still will not show up

Hello RichardBurdon,

Thanks for joining the community.

As you correctly state these particular models are not affected by the Intel Management Engine vulnerability. Actually what is really affected are the processors itself but the fix is applied to the BIOS in the board so that's why some board models show up listed.

For the processors affected go to: https://security-center.intel.com/advisory.aspx?intelid=intel-sa-00086&languageid=en-fr

And for the available fix got to: https://www.intel.com/content/www/us/en/support/articles/000026357/server-products.html?_ga=2.131571151.1954420935.1513297638-1829137013.1476322867

Hope this helps

Jose A.

Does the S2600CP board support an LSI SAS 9210-8i HBA Card? If so, is there anything special i need to do to see the bios?

I have it installed, the led is green and another is steady blinking green so i believe it has power but i cannot see any bios on startup and have tried holding CTRL-C on boot to no affect.

I currently have 3 HD's and 1 SSD plugged into the SATA port on the board currently, do i need to disable or unplug some drives?

Hello Patrik,

I am following up your case. I case you need further assistance please feel free to contact us back.

Best regards,

Sergio S.

Hello Manolis,
 
            I hope you are doing well!  Not sure how the BIOS on this board could be set.  I will recommend to also remove power and battery from the board, then look for a jumper to clear BIOS/CMOS and then connect only power to try and boot, this should clear and set to factory settings.
 
I hope this information helps
 
If there is anything else we can help please feel free to ask.

Best regards,
              
Henry A.

Hello Paulsbarnes88,
 
            Regarding your question, installed a RSP3DD080F and is not been recognized.
Also, you have mentioned is running the latest BIOS. 
Could you please provide me the configuration you have setup right now:

• Number of processors.
• Memory configuration.
• PCI port the RSP3DD080F is connected.
• Also, check BIOS Boot Manager under boot devices to see if the card is part of the bootable devices.

Hello th3godf4th3r,
 
            Regarding your question, if an LSI SAS 9210 is compatible with an S2600CP intel board.
This particular model is not part of the compatible hardware list, you can find this on S2600CP Compatible.
I found that the Intel card - RS2BL080 uses the same chipset as the LSI SAS 9210.
Also, could you please provide me the configuration you have setup right now:

• Number of processors.
• Memory configuration.
• PCI port the RSP3DD080F is connected.
• Also, check BIOS Boot Manager under boot devices to see if the card is part of the bootable devices.

Hello,

We have found a similar discussion here. We are going to continue updating the information on this other discussion.

Best regards,
David A.

Hello John,
 
Thank you for contacting Intel Technical Support.
 
In order to further understand the issue please download the system information retrieval utility from here, then uncompress the .zip file into a usb key and boot from it.  After that run the file sysinfo.efi.  This utility will collect log files and system information that we expect will help us figure out what the problem is the server fans.  
 
Best regards,
 
Franklin S.
Intel Technical Support.

I ended up finding how to setup the raid card, the new server boards has in the bios under pci configuration uefi option rom control. inside of there you find the raid card. From that menu you can configure the raid controller.

in the documentation for the board and raid makes no mention of this option, so for people that have building intel servers with a raid card still think there is a crtl r option. The documentation should be updated with the proper steps so as to help others not have this problem anymore

Hi Franklin, thank you for replying. Here are the logs you requested.

For context, the critical events listed in the SEL on the 13th were from me troubleshooting the issue. There have been numerous fan spin-up events since then.